Welcome to Lemonwale.com, operated by Shankar Ganga Soft Drinks Private Limited. These Terms and Conditions govern your use of our website (www.lemonwale.com) and the purchase of our products and services. By accessing our website and/or purchasing our products, you agree to comply with and be bound by these Terms and Conditions.
1. Products and Orders
Product and Service Description
We strive to accurately describe our products and services. However, we do not warrant that product descriptions or other content on our website are accurate, complete, reliable, current, or error-free. Images are for illustrative purposes only and actual products may vary.
Order Acceptance
Your order constitutes an offer to us to buy the products. We reserve the right to accept or reject any order for any reason at any time. We may, at our discretion, limit or cancel quantities purchased per person, per household, or per order.
Customization
You can customize your order by selecting from our available flavors. A single box pack contains 6 Goli Soda bottles, and you can choose any combination of our available flavors (Classic Lemon Soda, Jeera Chatka, Lychee, and Blueberry) to make up your 6-bottle pack.
Minimum Order
The minimum order quantity is one box pack containing 6 bottles of your choice from the available flavors.
2. Pricing and Payment
Pricing
All prices for products are listed in Indian Rupees (INR) and are subject to change without notice. We reserve the right to correct any pricing errors, even after an order has been submitted.
Payment
Payment can be made through various secure payment methods available on our website, including UPI, debit/credit cards, and net banking. By providing payment information, you represent and warrant that you have the legal right to use the payment method.
Cash on Delivery (COD)
COD orders can be placed, though we encourage online payment methods. Currently, COD does not incur an extra cost, but we reserve the right to levy a nominal cash handling charge in the future. Special offers and discounts are typically applicable only for online payments.
3. Shipping and Delivery
Shipping
We aim to ship orders promptly after payment confirmation. Orders are typically processed within 2 business days after payment, although COD orders may take extra time.
Delivery
Delivery times are estimates and may vary depending on your location and the service provided by our carrier partners. We are not liable for any delays in delivery caused by factors beyond our control.
Shipping Methods
- Small Box pack of 6 bottles: Standard Shipping
- Big Box of 24 bottles: Cargo Shipping (may take additional time compared to standard shipping)
Free Shipping
We currently offer free shipping on all domestic orders within India.
4. Returns and Refunds
Returns
Our products are non-returnable. We will only accept return requests in cases where damaged or defective products are received inside the box. This must be reported immediately upon delivery with photographic evidence and video clips showing the damage. We will then decide whether to resend the product at no extra cost or initiate a refund.
Refunds
Refunds may only be initiated when damaged products are received and we are unable to resend the same product as a replacement.
Exchanges
Our products are non-exchangeable, including cases where you do not like a particular flavor.
5. Cancellations
Cancellation Window
Orders can only be cancelled within 10 hours of placing them, provided the order has not been picked up for delivery.
Cancellation Method
You can cancel your order directly through our website under your order section.
Address Changes
For address changes, you must contact us immediately. We will try to accommodate your request if the order has not yet been picked by our logistics partner.
6. Intellectual Property
Ownership
All content on our website, including text, graphics, logos, images, and software, is the property of Shankar Ganga Soft Drinks Private Limited and protected by Indian and international copyright laws.
Trademarks
Shankar’a is a registered brand and logo owned by Shankar Ganga Soft Drinks Private Limited. All other trademarks appearing on our website are the property of their respective owners.
Use Restrictions
You may not use our intellectual property without our prior written consent. This includes reproduction, modification, distribution, transmission, republication, or display of the content on our website.
7. Liability and Disclaimers
Disclaimer
We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We make no warranties or representations regarding the quality of our products beyond those specifically stated on our website.
Liability
In no event shall Shankar Ganga Soft Drinks Private Limited be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our products or services.
Force Majeure
We shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including, but not limited to, acts of God, natural disasters, pandemic, epidemic, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.
8. Governing Law
Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of India.
Disputes
Any dispute arising out of or relating to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.
9. Changes to Terms and Conditions
Updates
We reserve the right to update or modify these Terms and Conditions at any time without prior notice.
Notification
Changes will be effective immediately upon posting on our website. Your continued use of the website after any such changes constitutes your acceptance of the new Terms and Conditions.
10. Account Security
If you create an account on our website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account.
11. Product Use and Safety
Storage Instructions
Goli Soda should always be kept in a cool, dry place and away from heat or direct sunlight. For best taste experience, chill before serving.
Shelf Life
Our products have a shelf life of 6 months from the manufacturing date.
Age Recommendation
While our products are safe for consumption by most people, we do not recommend them for infants or children below 6 years of age.
Contact Us
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at connect@lemonwale.com or contact us at:
Shankar Ganga Soft Drinks Private Limited
4th Pusta, J-6 Gali no.6 Kartarnagar
New Delhi-110053, India
Contact: +917349645149
(Monday to Saturday, 10 am to 6 pm)