Thank you for shopping at Lemonwale.com, operated by Shankar Ganga Soft Drinks Private Limited. This Shipping Policy outlines our procedures regarding shipping and delivery of products purchased from our website.
1. Shipping Destinations
We deliver our products directly to your doorstep across India, based on the serviceable PIN codes available through our courier partners. Our delivery network covers metropolitan cities, towns, and villages throughout India.
2. Order Processing & Shipping Terms
Processing Time
- Standard Orders: Orders are typically processed within 2 business days after payment confirmation.
- COD Orders: Cash on Delivery orders may require additional processing time.
Delivery Time
- Delivery times vary depending on your location and the service provided by our carrier partners.
- Estimated delivery times are provided during checkout when you enter your PIN code.
- Please note that these delivery estimates are for reference only and are not guaranteed.
- Various external factors may affect delivery timelines, including weather conditions, local holidays, and carrier-specific issues.
3. Shipping Cost
Domestic Shipping
- FREE Shipping: Currently, we bear all shipping costs, offering free delivery on all orders throughout India.
- Any future changes to our shipping fee structure will be updated on this page.
International Shipping
- International shipping rates, if applicable, will be calculated at checkout based on destination and package weight.
4. Shipping Methods
Package Types
- Small Box Pack (6 bottles): Standard shipping applies, typically with faster delivery times.
- Big Box (24 bottles): Cargo shipping applies, which may take a couple of extra days compared to standard shipping.
Carrier Selection
- We work with reliable courier partners to ensure safe delivery of your products.
- We reserve the right to select the most appropriate carrier for your delivery.
5. Order Tracking
- Once your order has been picked up by our courier partner, you will receive a shipping confirmation via both email and WhatsApp.
- This confirmation includes tracking information and a tracking number.
- You can track the status of your shipment using the provided tracking number through the courier’s website.
- We are currently developing an OTP-based delivery system for enhanced security.
6. International Orders & Customs
Import Duties & Taxes
- For international orders, import duties, taxes, and other charges are not included in the item price or shipping cost.
- These charges are the buyer’s responsibility and must be paid upon delivery or clearance of the package.
- Please check with your country’s customs office before placing your order to determine any additional costs.
Customs Clearance
- We are not responsible for delays due to customs processing.
- We have no control over customs regulations and procedures in destination countries.
7. Delivery Issues
Lost or Stolen Items
- We are not responsible for lost or stolen packages that have been confirmed to be delivered to the address entered for that order.
- Please ensure someone is available to receive the package at the delivery address.
Undelivered Packages
- If a product is returned to origin due to an incorrect address, PIN code, or incomplete details provided by you at the time of ordering, we will not be responsible.
- In such cases, we can arrange for reshipment, but this will be at your expense.
- We strongly recommend double-checking your delivery information before completing your order.
Unsuccessful Delivery Attempts
- If you miss a delivery attempt, please contact the courier service directly using the tracking information provided.
- Alternatively, you can contact our customer service team for assistance.
8. Delivery Confirmations
- Failed/Declined Payments: If your payment gets declined or money is not deducted while ordering, you can retry placing the order.
- Money Deducted But No Confirmation: If money is deducted but you don’t receive an order confirmation:
- Wait for a few minutes as confirmation may be delayed
- If still not received, email us at connect@lemonwale.com with your payment screenshot
- If the payment has been credited to our account without confirmation, we will contact you via phone and confirm your order through email
Contact Us
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at connect@lemonwale.com or contact us at:
Shankar Ganga Soft Drinks Private Limited
4th Pusta, J-6 Gali no.6 Kartarnagar
New Delhi-110053, India
Contact: +917349645149
(Monday to Saturday, 10 am to 6 pm)